Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
THE HUSTLE SPORTSWEAR JOURNEY...
FAQ
What are your fabrics made of?
Can i track my order?
When will my order be sent out?
At Hustle we try to work to our ethos of sustainable practices so some products are made to order so please allow roughly 2 weeks for your items to arrive. All other products will be dispatched within 12-24 hours and delivered express by DHL.
If you have purchased a pre-order item we will make every effort to get your items to you as soon as possible and we appreciate your patience. Hang tight - they are worth the wait!
Can i return or exchange my order?
Free Shipping.
All orders of $99 or more of eligible items across any product category qualify.
Payment Methods.
Visa, MasterCard, American Express, Union Card, Klarna Pay-In-Instalments
Returns & Refunds.
You can return any item purchased within 20 days of the delivery date.