Shipping policy

 

International Shipping (US, UK, Ireland & New Zealand)
We proudly offer tracked shipping from our Australian headquarters to our customers in the United States, United Kingdom, Ireland, and New Zealand. To ensure a smooth, worry-free delivery experience, all our packages are dispatched via trusted global courier networks in premium, secure mailer satchels.
Shipping Options & Transit Times
  • New Zealand Standard Tracking: 4 to 12 business days — $15.00 AUD (Free on orders over $150.00 AUD)
  • New Zealand Express Delivery: 1 to 3 business days — $34.95 AUD
  • US, UK & Ireland Standard Tracking: 7 to 14 business days — $22.00 AUD
  • US, UK & Ireland Express Delivery: 3 to 5 business days — $36.00 AUD
Clear & Transparent Pricing (No Hidden Fees)
We utilise a Delivered Duty Paid (DDP) shipping model for all shipments heading to the United States, United Kingdom, and Ireland.
This means that any required import tariffs, local cross-border surcharges, or regional taxes (such as UK VAT or Irish VAT) are automatically calculated and collected transparently right during your checkout window. The price you see at checkout is final—your package will pass directly through international customs checkpoints to your doorstep without any unexpected courier bills or hidden customs collection fees upon arrival.
New Zealand Exemptions
Orders entering New Zealand valued at or under $1,000 NZD are entirely exempt from import duties and local GST. Your packages will pass seamlessly and tax-free through customs clearance straight to your delivery address.
Tracking Your Order
The exact second your package is securely labeled and dispatched from our facility, an automated shipment confirmation email will be sent directly to your inbox containing a live, clickable multi-carrier tracking link. Please allow up to 24–48 hours for international sorting hubs to log initial milestone scanning updates.